7 Customer Retention Systems & Why CRM Should Be One of Them

Content Establish a Robust Customer Feedback System. practical examples of customer retention strategies Get insights from 2,000+ small business owners and leaders. Remember, too, that customers often recall negatives before positives, so avoid unpleasant experiences or unmet expectations. Even if you get it right nine times out of 10, that one mistake could be enough for a customer to leave. …